New Items – You may return a new unused item back to us within 30 days.
Used Items – Please contact us via our texting hotline listed below. These are approved on a case by case basis.
Defective/Broken Items – Please contact us via the communication methods listed below.
Bikes, Frames, Wheels, Car Racks, Trainers, and anything that says (Open Box) in the title – These are FINAL SALE items. We love to communicate. Please ask us any questions.
Making A Return/Exchange – We have a brand new customer return portal. See link above. Return labels are free to generate. That’s right! No silly nominal charge. Return address below if needed. Please do not put notes on packing slips within the product packaging. RMA numbers are automatically generated on your return label. Please note if the original order had a shipping charge that would not be refunded. Example: I bought a helmet that was 99$ plus 10$ in shipping. You would be refunded 99$.
Currently exchanges are being handled as refunds. If you are interested in an exchange. Please use the return system above for a refund and checkout for the new item you want separately. This will be far faster than waiting for an exchange to reship upon arrival with us.
Incorrect Shipment Received and/or Missing Items – If you received an incorrect order our definite apologies for the mishap. Please let us know via our web sales texting hotline and we’ll remedy quickly free of any charge. (707) 285-9196
Bike Closet 630 Orange Dr Unit H Vacaville CA 95687
For warranty inquiries use one of our communication methods. All of our items are brand new with manufacture warranties.
We love communication! Text us anytime via our web sales hotline at (707) 285-9196 or use the blue messaging tab below.
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