Need an instant answer text our websales hotline at (707) 285-9196 anytime!
Please note, direct all inquires to our web sales text number as email replies to order confirmations and tracking confirmations are not monitored.
Looking at an item that’s not on sale? Ask us for a coupon!
Q: Do I have to create an account to checkout?
A: No you do not, but you may create an account on the checkout page if you would like. There will be a box to check if you would like to create an account.
Q: I see you have incredible prices. Are you one of those stores over seas in the UK, Mainland Europe, or somewhere else other than the United States.
A: Not at all. We are located in California along with our entire staff and brick and mortar locations. Including our warehouse! We do not farm out anything!
Q: I see text (707) 285-9196 for any questions I may have?
A: Yes, no matter the question you can always text our web sales number (707) 285-9196 anytime. Although we may not answer in the middle of the night! No question is too absurd!
Q: I saw a really cheap price on an item. How can this be? Is it too good to be true?
A: Your eyes are not deceiving you! Here at the Bike Closet we strive to offer the best deals possible. Our overheads are low and our IQs high. Allowing us to give you great deals on the product you want and use!
Q: I have a question how can I get it answered?
A: Our number one goal is to get you the information you want now! Our web sales number is always on where you can text (707) 285-9196 anytime. This is our best and fastest form of communication!Â
Q: Will I get a tracking number on items I order!
A: Indeed, once the item moves you will be automatically updated with tracking. If you don’t see it look in your junk box!
Q: Are all your products brand new?
A: Yes everything we sell is brand new in box with warranties. There is no second hand, refurbished, or used product.
Q: Are all your products genuine?
A: We only deal in genuine product.
Q: I see an item that says open box or damage box in the title. Is this a new item?
A: Yes these are new items. The item box/packaging may have signs of being jostled or moved around.
Q: Speaking of genuine, does what I’m ordering have a warranty?
A: Yes everything you buy from us has a manufactures warranty.
Q: Are you based in the U.S.
A: Yes we are located in Northern California.
Q: I found a product and want to buy it! How do I pay?
A: Payment is like normal on any website. Add your item to the cart, proceed to checkout and use either a credit card or Paypal.
Q: Shipping?
A: We ship all day everyday. Our number one goal is to get your product out same day if we can.
A: Small items ship USPS First Class/Priority Mail 2/3 days. This includes items smaller than shoes and helmets. Larger items ship UPS Ground. This includes items the size of shoes/helmets on up.
If you have another question you want answered text our websales number (707) 285-9196 anytime with questions!
